Refund policy
Last Updated: August 5, 2026
At Comprez, we are committed to providing recovery products that truly work.
Because we believe in the effectiveness of our sleeves, we offer a 60-Day Money-Back Guarantee on eligible products.
If more than 60 days have passed since your order was delivered, unfortunately we cannot offer a refund or replacement.
1. How to Reach Us
Our customer support team responds within 24 hours during business hours (Mon–Fri, 8 AM–5 PM EST).
Email: support@comprez.store
When contacting us, please include:
- Your full name and order number
- The issue or concern
- Purchase date
⚠️ Note: Some third-party websites impersonate Comprez™. If we cannot locate your order ID, it may have been placed with an unauthorized seller. Only orders from Comprez.store are eligible for our guarantee.
2. Return Eligibility
You are eligible for a return under the 60-day guarantee if:
- The product is a Comprez™ sleeve purchased directly from our website.
- The product is in good physical condition (not torn, damaged, or missing parts).
- You contact us within 60 days of delivery for a return authorization.
3. How to Start a Return
Email support@comprez.store to request a Return Merchandise Authorization (RMA).
Follow the instructions provided by our support specialist.
Once approved, you will receive a confirmation email with the return address and shipping guidelines.
Important: Do not return any products without an approved RMA, as our warehouse cannot process unauthorized packages.
4. Return Shipping
Customers are responsible for shipping costs when sending returns to our warehouse.
We do not provide prepaid labels.
Please ship via a trackable method and retain proof of delivery.
Shipping costs are non-refundable.
We recommend including all accessories with your return.
5. Damaged or Defective Items
Please inspect your order upon delivery and notify us within 7 days if:
- The product is damaged
- Defective, or
- You received the wrong item
Email support@comprez.store with clear photo and video proof of the issue.
Once validated, we'll provide one of the following:
- A replacement unit (you cover the shipping fee, we cover the item), or
- A refund, depending on the case.
6. Refund Process & Timing
After receiving and inspecting your return:
- Inspection takes 2–3 business days.
- Approved refunds are processed within 5–7 business days back to your original payment method.
- Your bank or credit card provider may take additional time to post the credit.
You'll receive an email confirmation once your refund has been issued.
7. Lost or Stolen Packages
Comprez is not responsible for packages confirmed as delivered to the address provided at checkout.
If you believe your package is lost or stolen:
- Contact your local carrier or post office to file a claim.
- Notify us at support@comprez.store and we'll help with the investigation.
We cannot guarantee a full refund or replacement for lost or stolen items, but we'll assist where possible.
8. Exchanges
We don't offer direct exchanges. If you want a different size or product, please complete a return (if eligible) and place a new order.
9. Policy Alignment
This Refund & Return Policy should be read together with our Terms of Service and Privacy Policy.
If any section conflicts, the more specific policy applies.
Comprez reserves the right to modify or update this policy at any time.
10. Contact Information
For all refund or replacement requests:
Email: support@comprez.store
11. Thank You
We appreciate your trust in Comprez and are committed to helping you recover fully and get back to the life your Achilles has been holding you back from.